Payment Methods

This page explains how deposits and withdrawals work at DegenCity, including the payment methods accepted, minimum and maximum amounts, processing times, fees, and the verification checks that may apply to transactions. It is intended to give players in New Zealand a clear, factual understanding of how funds move into and out of their account. Nothing on this page should be read as a guarantee of processing speed or availability, since payment methods can be affected by third-party providers, network conditions, and internal compliance review.

Accepted Deposit Methods

DegenCity supports a range of deposit options designed to give players flexibility, including cryptocurrency and conventional payment channels. Cryptocurrency deposits are processed once the required number of network confirmations has been reached, which varies by coin. Conventional payment methods such as cards, bank transfer, and e-wallets are also available, subject to the usual checks carried out by payment providers and banking partners.

The table below summarises the deposit methods currently accepted.

Minimum deposit amounts vary depending on the method selected. As a general guide, deposits start from around NZ$2 equivalent for most methods, while Bitcoin, Ethereum, USDT, and USDC typically have a minimum of around NZ$8 equivalent, and USDT on the TRC-20 network has a minimum of around NZ$33 equivalent. These figures are approximate and may shift with currency conversion rates, since cryptocurrency values fluctuate independently of the New Zealand dollar.

Accepted Withdrawal Methods

Withdrawals at DegenCity are processed through cryptocurrency wallets. The methods available for withdrawal are Bitcoin, Ethereum, Litecoin, USDT, USDC, Tron, Solana, BNB, and Ripple. Conventional methods used for deposit, such as cards, bank transfer, or e-wallets, are not listed among the enabled withdrawal channels at this time, and players should check the cashier section of their account for the most current list of available options before requesting a payout.

There is no fixed minimum withdrawal amount published for the crypto wallets that are enabled, though practical minimums may be influenced by network fees, which can make very small withdrawals impractical. There is also no fixed monthly maximum withdrawal limit stated. Where a withdrawal request is unusually large, DegenCity may choose to pay it out in instalments rather than as a single transaction, as part of standard risk and liquidity management practice.

Processing Times

Deposit processing times depend on the method used and, for cryptocurrency, on the number of confirmations required by the relevant network. Bitcoin and Litecoin deposits generally require a single confirmation, while Ethereum and USDT typically require six confirmations before funds are credited. Network congestion, gas fees, and the state of the blockchain at the time of the transaction can all affect how long a deposit takes to clear, and these factors are outside the direct control of DegenCity.

Withdrawal times are typically fast for cryptocurrency withdrawals, though actual timing varies according to network congestion at the time of the request and any internal review that may be required before a withdrawal is approved. Internal review can include standard account checks, verification of payment ownership, or a check against responsible gambling settings on the account. Players should treat any stated processing time as an estimate rather than a guarantee, since blockchain networks operate independently of the platform.

Fees

DegenCity does not state any internal fee for deposits or withdrawals. However, external costs may still apply, including network or miner fees charged by the blockchain itself, or fees charged by a third-party payment provider for conventional methods such as cards or bank transfer. These fees are not set or collected by DegenCity and can vary depending on network demand at the time of the transaction. Players are encouraged to check the fee estimate shown before confirming any transaction, particularly for cryptocurrency withdrawals where network fees can fluctuate.

Verification and Compliance Checks

DegenCity may request identity verification, commonly referred to as Know Your Customer or KYC, at registration, at the time of a withdrawal request, or at any other point during the course of an account’s activity. Verification requests are a standard part of compliance with anti-money laundering obligations and are used to confirm identity, the source of funds, and ownership of the payment method used. A request for verification does not imply wrongdoing on the part of the player; it is a routine control applied broadly across the player base and may be triggered by account activity, transaction size, or random compliance sampling.

Withdrawal requests may be delayed or paused while verification documents are reviewed. Players are encouraged to respond promptly to any request for documentation to avoid unnecessary delay to their payout. Where documentation cannot be provided or does not match the details on the account, DegenCity reserves the right to restrict withdrawals until the matter is resolved, in line with its wider terms and its obligations under its Anjouan Gaming license.

Bonus Funds and Payment Rules

Where a bonus forms part of an account balance, certain payment-related conditions apply. These conditions are set out here as rules governing the use of bonus funds rather than as a promotional offer. The welcome package, structured across three deposits, carries a minimum qualifying deposit of NZ$20. Bonus funds and any associated free spin winnings are subject to a wagering requirement of 40 times the bonus amount, to be completed within 14 days, with a maximum bet of NZ$8 permitted while a bonus is active. The maximum amount that can be converted from bonus winnings to withdrawable funds is 10 times the bonus amount. There are no payment methods currently excluded from bonus eligibility.

Other bonus mechanisms referenced in the operator’s wider terms, such as reload bonuses, cashback, and instant rakeback, may carry their own separate conditions relating to eligible deposit methods, minimum thresholds, or crediting schedules. Where such conditions exist, they are described in full in the relevant bonus terms rather than repeated here, and players should refer to those terms before assuming a payment method automatically qualifies for a given reward.

Currency and Conversion

Accounts at DegenCity operate in New Zealand dollars, and amounts referenced throughout the cashier and in bonus terms are expressed in NZ$. Where a deposit or withdrawal is made using cryptocurrency, the value is converted based on prevailing market rates at the time of the transaction. Because cryptocurrency values can move quickly, the NZ$ equivalent of a given crypto amount may differ between the time a transaction is initiated and the time it is confirmed on the network. This is a feature of cryptocurrency generally and is not something DegenCity controls or guarantees.

Restricted and Unavailable Methods

Not every payment method is available to every player, and availability can depend on factors such as account history, regional restrictions, or provider-specific rules. Where a method is not offered to a particular account, this is generally shown directly in the cashier section rather than being treated as a hidden restriction. Players should also be aware that some conventional payment providers apply their own restrictions to transactions involving gambling merchants, which is a matter between the player and their bank or card issuer rather than something set by DegenCity.

Responsible Gambling and Payments

Payment activity is one of the areas where responsible gambling tools can be applied. Players who wish to manage their spending can contact support to discuss deposit limits or other account restrictions suited to their circumstances. Where a player has opted into self-exclusion, deposits are restricted for the duration of that exclusion, alongside other account functions such as promo code redemption, tipping, and gameplay. The legal minimum age to hold an account and to deposit or withdraw funds at DegenCity is 18 years old, or the minimum legal gambling age in the player’s jurisdiction if higher, and this age requirement applies to every payment method offered on the platform.

Players based in New Zealand who are concerned about their gambling behaviour, including spending patterns linked to deposits, are encouraged to seek independent support through recognised problem gambling services in addition to using the account controls available through DegenCity. Responsible gambling and payment activity are closely linked, since deposit limits and self-exclusion are among the most direct tools available for managing financial exposure to gambling.

Contacting Support About Payments

Questions about a specific deposit, withdrawal, fee, or verification request can be directed to the support team, which is available on a 24/7 basis through live chat, along with an email channel for less urgent enquiries. When contacting support about a payment issue, it is helpful to have the relevant transaction details on hand, such as the method used and the approximate time the transaction was made, as this allows the matter to be looked into more efficiently. Support staff can clarify the status of a pending transaction, explain any verification requirement that has been triggered, and advise on the options available if a payment does not complete as expected.

For broader information about the platform, including its game library and account features, players can visit the DegenCity homepage, review the bonus terms governing the welcome package and related rewards, or read the Terms & Conditions for the full set of rules covering account use, payments, and bonus eligibility.