Terms and Conditions

These terms and conditions govern the use of DegenCity, a crypto-first online casino offering slots, live casino games, sportsbook markets and related rewards to players in New Zealand. By registering an account, accessing the platform or participating in any game, sportsbook market or bonus, a player confirms that they have read, understood and agreed to these terms and conditions in full. Where a specific detail is not addressed here, DegenCity applies general principles of fairness, transparency and compliance with applicable licensing obligations. Players are encouraged to read this document carefully before depositing funds or engaging in any activity on the platform.

Acceptance of Terms

Use of the DegenCity platform constitutes acceptance of these terms and conditions, along with any supplementary policies referenced within this document, including privacy and responsible gaming provisions. DegenCity reserves the right to amend, update or replace any part of these terms at its discretion, and continued use of the platform after such changes are published represents acceptance of the revised terms. It remains the player’s responsibility to review these terms periodically. If a player disagrees with any part of these terms, they should discontinue use of the platform and may contact support to close their account.

Eligibility and Age Restriction

DegenCity is intended solely for individuals who are at least 18 years old or who have reached the legal gambling age applicable in their jurisdiction, whichever is higher. Account registration, deposits, gameplay and withdrawals are strictly prohibited for anyone under this minimum age threshold. DegenCity may request identity verification documents at any point to confirm a player’s age and identity, and accounts found to belong to underage individuals will be closed, with any winnings forfeited and deposited funds returned in accordance with applicable procedures. Players are also responsible for confirming that online gambling is permitted in their country or region of residence before creating an account.

Account Registration

Each player may hold only one account with DegenCity, and that account must be registered using accurate, current and complete personal information. Providing false information, impersonating another person, or attempting to operate multiple accounts may result in suspension or termination of all associated accounts. Players are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. Any suspected unauthorised access should be reported to support promptly so that appropriate security measures can be taken.

Account verification, commonly referred to as Know Your Customer or KYC, may be requested at registration, at the time of a withdrawal request, or at any other time deemed necessary for compliance purposes, including checks related to source of funds, payment ownership or suspicious activity. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays, account restrictions or account closure. This verification process exists to protect both the player and the platform from fraud and misuse.

Deposits and Withdrawals

DegenCity supports a range of payment methods, with an emphasis on cryptocurrency alongside traditional options. Deposit and withdrawal availability, processing times and minimums can vary depending on the method selected and network conditions at the time of the transaction.

Minimum deposit amounts begin from approximately NZ$2 equivalent for most methods, though certain cryptocurrencies such as Bitcoin, Ethereum, USDT and USDC generally require a minimum around NZ$8, and USDT on the TRC network typically requires a minimum around NZ$33. There is no fixed minimum stated for withdrawals using enabled crypto wallets, and no fixed monthly maximum withdrawal amount is specified, though larger withdrawal requests may be processed in instalments at the operator’s discretion. DegenCity does not charge internal fees on transactions, but external network fees, miner fees or third-party provider charges may apply and are outside the operator’s control. Deposit times depend on blockchain confirmation requirements, with Bitcoin and Litecoin typically requiring one confirmation and Ethereum and USDT typically requiring six confirmations, while withdrawal times vary depending on network congestion and internal review processes. More detail on supported methods can be found on the payment methods page.

Bonus Terms and Conditions

Bonuses offered by DegenCity, including any welcome package, reload bonus, cashback arrangement, rakeback or VIP reward, are subject to specific conditions that determine eligibility, usage and withdrawal of related funds. These conditions are provided here as rules governing bonus activity rather than as promotional offers, and players should review them carefully before opting into any bonus.

The welcome package structure applies across a player’s first three deposits, with each deposit carrying its own match percentage, maximum bonus amount and associated free spins, as summarised below.

A minimum deposit of NZ$20 applies to qualify for each stage of the welcome package, and no promotional code is required to participate. Free spins awarded as part of this package apply to selected BGaming and Pragmatic Play slot titles only. Bonus funds and any winnings generated from them are subject to a wagering requirement of 40 times the bonus amount before the funds become eligible for withdrawal. While a bonus is active, players are restricted to a maximum bet of NZ$8 per wager, and any bet placed above this limit may void the bonus and associated winnings. The wagering requirement must be completed within 14 days of the bonus being credited, and any unmet wagering after this period may result in forfeiture of the remaining bonus balance. Winnings derived from bonus funds are subject to a maximum conversion limit of 10 times the original bonus amount, with amounts above this ceiling not guaranteed for withdrawal. No payment methods are currently excluded from bonus eligibility.

Reload bonuses, cashback on eligible net losses of up to 15 percent, instant rakeback credited from real-money play, and comp point or mission-based rewards through any bonus shop feature are each subject to their own eligibility criteria, wagering conditions and validity periods, which are disclosed at the time such rewards are made available. Sportsbook-related terms, including combo boosts on multi-selection bets with minimum odds requirements per selection, boosted odds on selected markets, and occasional free bet campaigns, likewise carry individual conditions regarding qualifying selections, odds thresholds and expiry. VIP tier rewards, spanning levels from Chiplet through to Ace, may include personalised bonuses, cashback-style rewards and priority support, with VIP-related transfer requests typically reviewed within 48 hours. DegenCity reserves the right to amend, withdraw or adjust any bonus terms, and to refuse or void a bonus where abuse, bonus abuse patterns, or violation of these terms is identified. Further detail on current bonus structures is available on the bonus page.

Game Rules and Fair Play

Games offered on the platform, including pokies, live casino tables and sportsbook markets, operate using systems designed to produce fair and random outcomes. Slot and table game outcomes are generated using random number generation technology supplied by the relevant game providers, and DegenCity does not manipulate individual game results. Players can review available pokies titles on the online pokies page and live dealer offerings on the live casino page. In the event of a technical malfunction, disconnection or software error affecting a game round, DegenCity reserves the right to void the affected round and refund any wagered amount, in line with standard industry practice.

Sportsbook wagers are settled according to official results of the relevant sporting event, and DegenCity reserves the right to correct any pricing errors, suspend markets, or void bets placed on incorrect odds due to technical or human error. Players are responsible for reviewing bet selections before confirming a wager, as bets cannot typically be altered once placed. Disputes regarding game or bet outcomes should be raised with support promptly, along with relevant details such as timestamps and transaction references, to allow for investigation.

Responsible Gambling

DegenCity supports responsible gambling practices and encourages players to treat gambling as a form of entertainment rather than a way to generate income. Players must be at least 18 years old or the legal gambling age in their jurisdiction to participate in any activity on the platform, and age verification may be requested at any stage. Tools available to support responsible play include the ability to request self-exclusion via live support, after which deposits, promo code redemption, tipping and further gameplay are restricted for the approved period. Players who feel their gambling activity is becoming difficult to control are encouraged to make use of these tools and to seek independent support where needed. Further information on responsible gambling tools and support resources is available on the responsible gaming page.

Prohibited Activities

Players must not use the platform for any unlawful purpose, including money laundering, fraud, collusion, use of automated betting software or bots, or exploitation of software errors for personal gain. Creating multiple accounts to claim bonuses repeatedly, coordinating with other players to guarantee outcomes, or using stolen or unauthorised payment methods are all considered prohibited activities and grounds for immediate account suspension. DegenCity reserves the right to withhold winnings, reverse transactions and report suspected fraudulent or illegal activity to relevant authorities where required by law.

Restricted Regions

DegenCity is not available to residents of certain jurisdictions where online gambling is prohibited or where the operator does not hold appropriate authorisation to offer its services. It remains the player’s responsibility to verify that accessing and using the platform is lawful under the laws of their country or region of residence. DegenCity reserves the right to restrict access, suspend accounts or decline service to players located in, or attempting to access the platform from, a restricted jurisdiction, without liability for any resulting inconvenience.

Privacy and Data

Personal information collected during registration and ongoing account use is handled in accordance with the platform’s privacy policy, which sets out how data is collected, used, stored and protected. Players are encouraged to review the privacy policy for full detail on data handling practices, including how identity verification documents and transaction data are processed for compliance purposes.

Account Suspension and Termination

DegenCity reserves the right to suspend, restrict or permanently close a player’s account where there is reasonable suspicion of a breach of these terms, fraudulent activity, underage access, or any activity that threatens the integrity of the platform. Where an account is closed due to a confirmed breach, any bonus funds and related winnings may be forfeited, while verified real-money balances unrelated to the breach are generally returned in accordance with standard procedures. Players may also request voluntary closure of their account at any time by contacting support, including for responsible gambling reasons such as self-exclusion.

Limitation of Liability

DegenCity provides its platform on an as-available basis and does not guarantee uninterrupted access, error-free operation or specific financial outcomes from gameplay. To the extent permitted by applicable law, DegenCity is not liable for indirect, incidental or consequential losses arising from use of the platform, including losses resulting from internet connectivity issues, third-party payment provider delays, or blockchain network congestion. Players accept that gambling involves financial risk and that outcomes are not guaranteed.

Complaints and Dispute Resolution

Players who have a concern regarding their account, a transaction, a game outcome or any other aspect of their experience are encouraged to contact support through the available live chat channel or by email, providing as much relevant detail as possible to assist with a timely review. DegenCity aims to acknowledge and investigate complaints in a fair and reasonable timeframe. Where a resolution cannot be reached directly between the player and support, the matter may be escalated in accordance with the dispute resolution procedures associated with the operator’s licensing framework.

Governing Law

These terms and conditions, along with the relationship between DegenCity and its players, are governed by the laws and regulatory framework applicable to the operator’s licensing jurisdiction. Nothing in these terms is intended to override any mandatory consumer protection rights that may apply to a player under the laws of their own country of residence. Players seeking further clarification on how these terms apply to their specific circumstances are encouraged to contact support before relying on any bonus, deposit or withdrawal feature discussed in this document.