Responsible Gaming
DegenCity is committed to providing an entertainment experience that remains safe, transparent, and manageable for every player. This page explains how DegenCity approaches responsible gaming, the tools available to New Zealand players who want more control over their activity, and where to find independent support if gambling stops being enjoyable. Gambling should be treated as a form of entertainment rather than a way to earn income or resolve financial difficulty, and this document outlines the practical steps DegenCity takes to help players keep that balance.
Understanding the Risks of Gambling
For most people, casino games, live dealer tables, and sports betting are a leisure activity with no lasting negative impact. For a smaller number of players, gambling can become difficult to control and may start to affect finances, relationships, work, or mental wellbeing. Recognising early warning signs is important, and these can include chasing losses, spending more time or money than intended, borrowing to fund play, hiding gambling activity from others, or feeling anxious when unable to play. DegenCity encourages every player to reflect honestly on their own habits and to use the tools described below if any of these signs feel familiar.
Gambling-related harm does not always appear suddenly. It can develop gradually, particularly when a player increases stakes to recover previous losses or plays for longer sessions than originally planned. DegenCity asks players to view any single deposit or session as money spent on entertainment, not as an investment or a way to fix a shortfall elsewhere. Setting a personal budget before playing, and sticking to it regardless of results, remains one of the most effective ways to keep gambling activity in a healthy range.
Legal Age and Eligibility
Access to DegenCity is restricted to individuals who are at least 18 years old, or the legal gambling age in their jurisdiction if that minimum is higher. Age verification may be requested at registration, at the point of withdrawal, or at any other time as part of standard account checks. Underage gambling is not permitted under any circumstance, and any account found to belong to a person below the required minimum age will be closed, with funds handled in line with the applicable terms and conditions. Parents, guardians, and account holders sharing a household internet connection or device with minors are encouraged to use device-level or software-based parental controls in addition to the account-level protections described in this document.
Player Protection Tools
DegenCity provides a number of tools intended to help players stay in control of their spending, time, and overall engagement with the platform. These tools are available through the support team and are designed to be straightforward to activate, with clear conditions once they are in place.
| Tool | Purpose | How it is activated |
|---|---|---|
| Deposit limits | Caps the amount that can be added to an account over a set period | Requested via live chat or support, applied to the account |
| Time-based limits | Helps manage how long is spent playing in a single session | Requested via live chat or support |
| Cool-off period | Temporary break from the account for a defined short period | Requested via live chat or support |
| Self-exclusion | Longer-term restriction from account access and play | Requested via live chat or support, subject to review process |
| Reality checks | Periodic reminders of time spent playing during a session | Available on request through support |
Once a limit or exclusion has been applied, it remains in place for the agreed period and cannot typically be reversed early simply because the player changes their mind mid-session. This deliberate friction is intentional, as it protects the tool from being undone in a moment of impulse. Any request to adjust or lift a limit ahead of schedule will usually involve a short review period and may require additional confirmation from the player before changes take effect.
Self-Exclusion
Self-exclusion allows a player to voluntarily restrict their own access to their DegenCity account for a defined period. This is arranged directly through the live support channel, and once approved, the account is placed into a restricted state. While self-exclusion is active, deposits are blocked, promotional code redemption is disabled, tipping functions are restricted, and gameplay itself is not available. This approach is designed to remove all avenues for continued play, rather than restricting only one aspect of the account, so that the break from gambling is complete for the duration chosen.
Players considering self-exclusion are encouraged to think about the length of the exclusion period carefully, since shorter periods may not be sufficient for those experiencing more persistent difficulties. Where a player self-excludes and later wishes to return, reactivation is not automatic and will involve contact with support along with a check to confirm the exclusion period has genuinely elapsed and that resuming play is an informed decision. DegenCity does not encourage immediate re-registration or the creation of a new account during or shortly after a self-exclusion period, and such activity may be treated as a breach of the platform’s terms.
Deposit Limits and Financial Controls
Setting a deposit limit is one of the simplest ways to keep gambling spending aligned with a personal budget. A limit can be set for a daily, weekly, or monthly period, and once in place, any attempt to deposit beyond that threshold will be declined by the system regardless of available payment balance. Players are encouraged to set a limit that reflects genuinely spare funds, rather than money needed for essential living costs, bills, or savings.
DegenCity’s payment infrastructure supports a range of cryptocurrency deposit methods alongside cards, bank transfer, and e-wallets, and the same responsible gaming principles apply regardless of which method is used to fund an account. Because certain cryptocurrency values can fluctuate, players who deposit in crypto are encouraged to think in terms of the fiat value of their deposit limit rather than a fixed coin amount, to avoid unintentionally exceeding their intended budget due to market movement.
Bonus-Related Conditions and Responsible Play
Where bonus offers form part of a player’s account, such as the welcome package structured across the first three deposits, the applicable rules include a wagering requirement of 40 times the bonus amount, a maximum bet of NZ$8 while a bonus is active, a wagering completion window of 14 days, and a maximum conversion cap of 10 times the bonus amount. These conditions exist in part to encourage measured, paced play rather than large, rapid stakes, and players should treat a bonus balance with the same budget discipline as their own deposited funds. A minimum deposit of NZ$20 applies to participate in the structured welcome package, and no promotional code is required to receive it.
Cashback, reload bonuses, and rakeback rewards referenced elsewhere on the platform are similarly bound by their own conditions regarding eligibility and wagering, and players are encouraged to read the specific terms attached to any bonus before opting in. Bonus funds should never be viewed as a reason to deposit beyond a comfortable personal limit, and any player who feels bonus mechanics are influencing them to spend more than intended should consider using the deposit limit or cool-off tools described above.
Recognising Signs of Problem Gambling
A practical way to monitor personal gambling habits is to periodically ask a few honest questions: has the amount of time or money spent on gambling increased without a clear reason, has gambling been used to cope with stress or difficult emotions, has anyone close expressed concern about gambling habits, and has there been any attempt to hide the extent of gambling activity from family or friends. Answering yes to any of these questions does not necessarily indicate a serious problem, but it is a reasonable prompt to pause, reflect, and consider using one of the account tools outlined in this policy.
Financial warning signs are often the clearest indicator that gambling has moved from entertainment into a source of harm. These include using money set aside for bills or essentials to fund deposits, borrowing money specifically to gamble, or feeling that a loss must be won back before stopping. DegenCity does not offer, and will never offer, credit or loans to fund gambling activity, and players experiencing financial strain related to gambling are strongly encouraged to seek independent support promptly.
Support Organisations in New Zealand
Independent, confidential support is available to anyone in New Zealand who is concerned about their own gambling or that of someone close to them. National services such as the Gambling Helpline operate free, confidential support lines and online resources, and problem gambling support is also available through the Ministry of Health-funded network of gambling harm services. These organisations are independent of DegenCity and can provide counselling, self-assessment tools, and practical guidance regardless of which operator a person has been using. Players are encouraged to search for these services directly, as contact details for national helplines are widely published and updated by the relevant health authorities.
Reaching out to an independent support service is a confidential step and does not require disclosing account details to DegenCity. Family members and friends who are concerned about someone else’s gambling can also contact these organisations for guidance on how to raise the topic supportively and where to find further help.
Account-Level Safeguards
Beyond the tools already described, DegenCity’s support team can discuss any concerns a player has about their own account activity, including patterns of deposits, session length, or general engagement with the platform. Support is available on a 24/7 basis through live chat, and players are welcome to raise responsible gaming concerns as a first step before deciding which specific tool, such as a deposit limit or a cool-off period, best fits their situation. Where an account shows patterns that may indicate harm, DegenCity may proactively reach out to check in with the player, though this outreach is intended to be supportive rather than punitive.
Any personal or financial information shared during a responsible gaming conversation, such as details provided when requesting a limit or self-exclusion, is handled in line with DegenCity’s approach to data protection and is used only for the purpose of applying and reviewing the relevant account restriction.
A Balanced Approach to Play
Responsible gaming works best as a shared responsibility between the operator, who provides clear tools and transparent conditions, and the player, who applies honest self-assessment and uses those tools when needed. DegenCity’s product range, including pokies, live tables, and sports markets, is built for entertainment value rather than as a route to financial gain, and this framing should guide every decision about how much time and money to commit. Players who wish to explore the platform’s game range or bonus structure can review the details on the homepage or the dedicated pokies section, while remaining mindful of the limits and support options outlined in this policy.
Ultimately, the tools, conditions, and support resources described here exist to keep gambling firmly in the category of entertainment. Anyone who feels that balance slipping, whether due to time spent, money spent, or emotional reliance on play, is encouraged to act early by using an account limit, taking a cool-off break, contacting the support team, or reaching out to an independent helpline in New Zealand.