Privacy Policy
This Privacy Policy explains how DegenCity collects, uses, stores and protects personal information belonging to players in New Zealand and other jurisdictions where the platform is accessible. It applies to the website, any associated mobile application, and all services connected to your account, including registration, deposits, withdrawals, bonus administration, customer support and marketing communications where you have agreed to receive them. By registering an account and using the services offered by DegenCity, you acknowledge that your personal data will be processed in accordance with this policy. If you do not agree with any part of this document, you should not proceed with registration or continued use of the platform.
DegenCity is operated under an Anjouan Gaming license by 3-102-939867 LIMITADA, and data handling practices described here are shaped by that regulatory framework as well as general principles of data protection applicable to online gambling operators serving New Zealand residents. The minimum age to register an account and use the services is 18 years, or the legal gambling age applicable in your jurisdiction, whichever is higher. Age verification and identity checks form part of the data collection process described below, and are carried out to comply with licensing obligations and to support responsible gambling standards.
Information We Collect
DegenCity collects personal information at various stages of the customer relationship, starting with account registration and continuing through deposits, withdrawals, gameplay, customer support interactions and, where applicable, verification procedures. The categories of data collected are limited to what is reasonably necessary to operate the platform, meet legal obligations, and provide a functioning account and payment system. Some data is provided directly by the player, while other data is generated automatically through use of the website or app.
The table below summarises the main categories of personal data processed by DegenCity and the general purpose for which each category is used.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity data | Name, date of birth, address | Age verification, identity confirmation, compliance |
| Contact data | Email address, phone number | Account communication, security alerts, support |
| Account data | Username, password, account activity | Account access, security, gameplay history |
| Financial data | Deposit and withdrawal records, wallet addresses | Processing transactions, fraud prevention |
| Verification data | Identity documents, proof of address, source of funds | KYC checks, anti-money laundering compliance |
| Technical data | IP address, device type, browser information | Security, fraud detection, site performance |
| Communication data | Support tickets, live chat logs | Customer service, dispute resolution |
Where identity documents or proof of address are requested, this is generally part of standard know-your-customer procedures applied at registration, at the time of a withdrawal request, or at any other point where verification is required for compliance, suspicious activity review, or confirmation of payment ownership. Declining to provide requested verification information may result in restrictions on account functionality, including limits on deposits, withdrawals or continued play.
How We Use Personal Information
Personal information collected by DegenCity is used for a defined set of purposes connected to operating the platform responsibly and lawfully. These purposes include verifying player identity and age, processing deposits and withdrawals, administering bonus terms and account activity, detecting and preventing fraud or money laundering, responding to support enquiries, and maintaining the security of accounts and systems. Data is also used to monitor for signs of problem gambling and to apply responsible gambling tools where a player has requested them or where internal monitoring indicates a need for intervention.
Where bonus offers form part of a player’s account activity, information about deposits, wagering activity and gameplay may be reviewed to confirm compliance with the applicable terms and conditions, such as wagering requirements, maximum bet restrictions while a bonus is active, and eligibility rules. For reference, the current welcome package structure requires wagering of the bonus amount forty times within a stated validity period, with a maximum bet limit while a bonus is active and a maximum conversion cap, all of which may involve review of account and transaction data to confirm eligibility. Marketing communications, where sent, are only provided to players who have not opted out, and players may withdraw consent to marketing at any time through account settings or by contacting support.
Cookies and Similar Technologies
DegenCity uses cookies and comparable tracking technologies to support core website functionality, remember login sessions, analyse how the site and app are used, and, where applicable, measure the performance of content. Cookies are small text files stored on a device when a website or app is used, and they may be set directly by DegenCity or by third-party service providers acting on its behalf. Some cookies are strictly necessary for the platform to function correctly, such as those that maintain a logged-in session or support account security, while others are used for analytics or performance measurement purposes.
Most browsers and devices allow cookies to be controlled or disabled through settings, and players are able to adjust these settings at any time. Disabling certain cookies, particularly those necessary for core functionality, may affect the ability to log in, complete transactions, or use parts of the platform as intended. Where third-party analytics tools are used, those providers may set their own cookies subject to their own privacy practices, and DegenCity does not control the specific data handling of independent third-party tools beyond the scope of the integration used on the platform.
Sharing of Information with Third Parties
Personal data collected by DegenCity may be shared with a limited number of third parties where necessary to operate the platform, meet legal obligations, or deliver services requested by the player. This can include payment processors and blockchain network operators involved in handling crypto and other payment transactions, identity verification providers engaged to confirm age and identity during know-your-customer checks, and professional advisers or regulators where required by the terms of the operating license. Service providers engaged by DegenCity are expected to handle personal data securely and only for the purposes for which it was shared.
DegenCity does not sell personal information to third parties for their own independent marketing purposes. Data may also be disclosed where required by law, in response to a valid regulatory or legal request, or where necessary to investigate suspected fraud, money laundering or breaches of the terms and conditions governing use of the platform. Where a payment method involves a card provider, bank, or e-wallet service, some data will necessarily be shared with that provider as part of standard transaction processing, consistent with normal practice for online payment systems.
Data Retention
Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including ongoing account administration, compliance with anti-money laundering obligations, and resolution of any disputes or investigations. Retention periods may vary depending on the type of data and the applicable regulatory requirements under the operating license. Identity verification records and transaction histories are generally retained for longer periods than routine account activity logs, reflecting standard practice for licensed gambling operators that need to demonstrate compliance over time.
Where an account is closed, either at the request of the player or as a result of enforcement action under the terms and conditions, certain records may still be retained for a period after closure to meet legal, regulatory or accounting obligations. Once data is no longer required for these purposes, it is expected to be deleted or anonymised in line with general data protection practice, though exact retention schedules are not published in granular detail and should not be assumed to follow a fixed universal timeframe.
Your Rights Over Personal Data
Players generally have rights regarding their personal data, including the ability to request access to the information held about them, to request correction of inaccurate data, and to request deletion of data where retention is no longer required for a legitimate purpose. These rights are not absolute in a regulated gambling environment, since certain records must be retained to meet licensing and anti-money laundering obligations even after an account is closed or a deletion request is made. Where a request cannot be fully actioned due to a legal or regulatory retention requirement, DegenCity will generally explain the limitation rather than simply refusing the request without explanation.
Requests relating to personal data can be directed to customer support through the channels described in the contact section below. Reasonable steps are taken to verify the identity of anyone making a data request, in order to prevent unauthorised access to another person’s personal information. Response times for data requests will depend on the nature and complexity of the request, and players should expect that verification-related requests may take longer where additional identity checks are required.
Data Security
DegenCity applies technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss or disclosure. This includes controls over who within the organisation can access sensitive account and verification data, and safeguards applied to systems that store financial and identity information. No system can be guaranteed entirely free of risk, and players are encouraged to take their own precautions, such as using strong, unique passwords, keeping login credentials confidential, and reporting any suspected unauthorised access to their account promptly.
Where crypto payment methods are used, players should be aware that blockchain transactions are generally recorded on public or semi-public ledgers depending on the network involved, and this is a feature of the underlying payment technology rather than something within the direct control of DegenCity. Deposit and withdrawal activity connected to wallet addresses may therefore be visible on the relevant network in ways that differ from traditional banking rails, and players should consider this when choosing a payment method.
Responsible Gambling and Data
Data collected through account activity may also support responsible gambling monitoring, including the identification of patterns that could indicate a need for intervention or support. Where a player requests self-exclusion or other account restrictions through live support, relevant account data is updated to reflect that request, and deposits, promotional code redemption, tipping and gameplay are restricted once the request has been approved and processed. This use of data is intended to support player protection rather than for unrelated commercial purposes.
Players in New Zealand are reminded that the legal minimum age to gamble is 18 years or the applicable legal age in their jurisdiction, and that responsible gambling tools rely in part on accurate identity and account data being maintained. Anyone concerned about their own gambling behaviour, or that of someone close to them, is encouraged to make use of available account controls and to seek independent support services where needed, in addition to any tools offered directly through the platform. For further detail on responsible gambling tools and support resources, players can refer to the dedicated responsible gaming information published on the site.
Children and Data Protection
DegenCity does not knowingly collect personal data from individuals under the legal minimum gambling age applicable in their jurisdiction, which is 18 years or higher where local law requires it. Registration and identity verification procedures are designed to prevent underage access to the platform, and any account found to belong to a person under the applicable minimum age will be closed, with associated funds handled in accordance with the terms and conditions and applicable law. Parents or guardians who believe a minor has accessed the platform are encouraged to contact support so that appropriate action can be taken.
International Data Transfers
Because DegenCity operates through infrastructure and service providers that may be located in different jurisdictions, personal data may be transferred to and processed in countries outside New Zealand. Where this occurs, DegenCity expects service providers to apply appropriate safeguards consistent with the standards described in this policy, even where local law in the receiving jurisdiction differs from New Zealand’s own data protection framework. Players who have concerns about international data transfers can contact support for further general information about how their specific data is handled.
Changes to This Policy
DegenCity may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the services offered on the platform. Continued use of the account after an update to this policy constitutes acceptance of the revised terms. Players are encouraged to review this page periodically so that they remain informed about how their personal data is collected and used.
Contact and Enquiries
Questions regarding this Privacy Policy, requests relating to personal data, or general privacy concerns can be directed to customer support, which is available on a 24/7 basis through live chat, or via the support email channel published on the platform. Players making a data-related request should expect to go through a reasonable identity verification step before the request is actioned, consistent with the security obligations described earlier in this document. General enquiries about account data, cookies, or third-party sharing can also be raised through the same support channels, and DegenCity will aim to provide a clear response regarding how a specific request has been handled.
For broader context on how DegenCity operates as a platform, including information about licensing and the services offered, players can refer to the about us page, and general platform terms are described in the terms and conditions document, which should be read alongside this Privacy Policy for a complete understanding of the rules governing account use, deposits, withdrawals and bonus eligibility.